Chatwoot
The open-source omnichannel inbox with an AI copilot.
About
Chatwoot is the open-source answer to the support inbox: website chat, email, WhatsApp, Telegram, Facebook, Instagram, SMS, and more in one team inbox, self-hostable with Docker or available as managed cloud. Its AI layer, Captain, answers first-response questions from the help center, drafts and translates replies for agents, and flags content gaps where the knowledge base has no answer.
The trade is control for convenience. Self-hosting keeps conversation data in your own infrastructure and avoids per-resolution billing surprises, but you own the operations — sizing, updates, and uptime are yours. The GitHub repo sits near 37,600 stars, which reflects real adoption, though reviewers note the AI capability trails the commercial leaders. Cloud plans run $0–$99 per agent per month, with AI credits metered on top.
What it can do
- Omnichannel team inbox, Captain AI assistant and copilot, automation workflows, knowledge base, conversation summaries, REST API and webhooks, mobile apps
Setup
Self-host via Docker Compose or sign up for Chatwoot Cloud; connect channels from the settings panel.
Prerequisites
For self-hosting: a server (documented sizing starts at 4GB RAM/4 cores); for Captain AI on self-hosted: Enterprise plan plus your own OpenAI key.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: Open-source omnichannel inbox (Ruby on Rails), self-hostable or cloud; Captain AI for agent assist; verified via GitHub-hosted review capture, aitoolscapital, softwarefinder; ~37,600 GitHub stars (third-party directory capture, Sept 2026); Cloud $0-$99/agent/mo; AI credits metered; self-hosting shifts ops burden to the team; AI trails commercial leaders per reviewers.
★ 37,613 GitHub stars
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.