DevRev
The DevCRM: support tickets wired directly into engineering work.
About
DevRev is an AI-native customer platform built around one idea: support conversations should flow straight into product and engineering work instead of dying in a ticket queue. Its Support app and Build app share a data model, so a customer issue links to the feature, bug, or sprint item it belongs to. The Turing-powered AgentOS and the Computer agent resolve conversations end-to-end with two-way write-back to connected systems, and Airdrop unifies siloed data from existing tools.
The trade-offs are real: the interface and terminology are built for developers, and traditional support teams report a longer onboarding ramp. The third-party integration ecosystem is smaller than Zendesk's or HubSpot's, and AI pricing has a consumption layer on top of seats, so heavy automation users should model usage before committing.
What it can do
- Unified support inbox, DevCRM data model, AI agents (Computer), AgentOS automation, Airdrop data unification, two-way sync with dev tools, analytics
Setup
Create a DevRev workspace, connect your existing helpdesk and dev tools, then configure AI agents in Agent Studio.
Prerequisites
A DevRev account; data connectors for the systems you want unified.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (verified tier, metrics-v1). Evidence: AI-native DevCRM: support linked to engineering work; Turing AgentOS, Computer agent, Airdrop; verified via saasgenius, tekpon, brandhopper, DevRev's own comparison content; Support Starter $19.99 / Pro $59.99 per user/mo; consumption-based AI layer on top of seats; Developer-centric; longer onboarding for traditional support teams; smaller integration ecosystem than Zendesk/HubSpot.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.