Dialpad Ai Contact Center
AI-native contact center with real-time transcription and coaching
About
Dialpad's Ai Contact Center is a cloud contact center that transcribes every call in real time and layers AI over the whole operation: post-call summaries with action items, predicted CSAT scores, live coaching cards that nudge agents mid-conversation, sentiment analysis, and a digital self-service layer that maps existing knowledge bases to deflect routine tickets. Dialpad claims over 775 million AI-generated call recaps feed its models. Plans run Essentials $80/user/mo, Advanced $115, Premium $150, with baked-in HIPAA, GDPR, and SOC 2 compliance. Reviewers rate its AI features as advanced for the price, though contact-center depth trails specialists like RingCentral, and the per-user pricing gets steep for large agent teams.
What it can do
- Real-time transcription; AI summaries and CSAT prediction; live agent coaching; sentiment analysis; digital self-service; workforce management add-on; omnichannel routing.
Setup
Choose a plan, provision numbers, configure IVR and routing, connect CRM, enable AI features per team.
Prerequisites
Business phone numbers; CRM or helpdesk for integration; stable internet for VoIP.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: Ai Contact Center pricing verified on dialpad.com: Essentials $80, Advanced $115, Premium $150 per user/mo; Real-time transcription, AI recaps, CSAT prediction, live coaching cards documented on vendor page and softwarefinder; Company-reported: 775M+ AI-generated recaps; HIPAA/GDPR/SOC2 compliance stated; Limitation: per-user pricing steep at scale; contact-center depth trails RingCentral per TechRepublic.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.