eesel AI
An AI teammate that works inside the helpdesk you already have.
About
eesel AI takes the opposite approach to platform AI: instead of asking you to migrate, it installs as an agent inside Zendesk, Freshdesk, Intercom, Gorgias, Help Scout, or Slack and learns from past tickets, help-center articles, and macros. It drafts on-brand replies for approval or resolves autonomously on ticket types where it has earned trust, and it can simulate against a month of historical tickets before ever touching a live customer.
Pricing is deliberately simple — fixed monthly plans from $299 for 500 credits, one credit per ticket or chat regardless of reply count, no seat fees — with 100 free credits to start. The catch in the arithmetic: credits burn on every ticket the AI works, including the ones it hands to a human, so low-resolution-rate setups pay for effort rather than outcomes. SOC 2 Type II was still underway at last check, with HIPAA as an add-on.
What it can do
- AI ticket triage and replies, copilot and autopilot modes, ticket simulation on history, knowledge gap detection, auto-tagging, multi-brand support, CLI/MCP/webhook access
Setup
Connect your helpdesk in under 30 minutes, let it learn from ticket history, then simulate before going live.
Prerequisites
An existing helpdesk account; no sales call required to start the free plan.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (verified tier, metrics-v1). Evidence: AI teammate inside existing helpdesks (Zendesk, Freshdesk, Intercom, Gorgias, Help Scout, Slack, Shopify); ticket simulation on history; verified via eesel.ai's own detailed guides (vendor source, read critically); Fixed pricing from $299/500 credits, 1 credit per ticket/chat, no seat fee; 100 free credits; credits burn on every ticket worked including handoffs; SOC 2 Type II underway (not complete); HIPAA add-on; no sales call needed to start.