Featurebase
All-in-one product feedback and support suite with the Fibi AI agent, from $29/seat/month.
About
Featurebase started as a feedback management tool (feedback boards, voting, roadmaps, changelogs) and has expanded into a broader customer support suite covering live chat, a unified inbox, help center articles, surveys and AI support. Its AI agent, Fibi, drafts replies and resolves conversations at $0.29-$0.49 per resolution on paid plans, charged only when a conversation is actually resolved.
Pricing is fully public: a free forever plan (one seat, one board, one roadmap), Growth at $29/seat/month, Professional at $59 and Enterprise at $99 (annual billing), plus a 10-day trial. G2 reviewers praise it as strong value, with one citing a cancelled Intercom subscription after switching, and it holds a 4.9/5 Product Hunt rating. A competitor comparison notes the feedback boards are now one module inside a bigger support platform, and that key integrations like HubSpot and Salesforce are limited.
What it can do
- Feedback boards with voting and prioritization
- Public roadmaps and changelogs
- Fibi AI agent: AI replies and resolutions ($0.29-$0.49 per resolution)
- Live chat and unified inbox
- Help center articles
- In-app feedback widgets
- Surveys
- User segmentation by customer data
Setup
- Sign up free at featurebase.app (one seat, no card).
- Create a feedback board and roadmap; install the in-app widget.
- Migrate existing feedback from Canny, Intercom or other tools.
- Enable Fibi AI on a paid plan for AI replies and resolutions.
- Connect integrations and close the loop with changelog announcements.
Prerequisites
Product with users to collect feedback from; website or app for the widget.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (TIER verified, metrics-v1). Evidence: 4.9/5 Product Hunt rating; fully public per-seat pricing with a free tier; G2 reviewers cite real Intercom-replacement savings; migration tooling from competitors documented. Strengths: transparent pricing, generous free plan, fast vendor support per reviewers. Docked for: (1) no funding or company-size data found, limiting institutional confidence; (2) AI resolutions billed on top of seats, and key CRM integrations (HubSpot, Salesforce) are limited per competitor analysis. License: proprietary commercial.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 7.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 9.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · 4.9/5 Product Hunt rating; G2 reviewers cite Intercom-replacement savings
- · Fully public per-seat pricing with free tier ($29/$59/$99 annual)
- · No funding or company-size data found; AI billed per resolution on top of seats
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.