HappyFox
Cloud helpdesk with ticketing, asset management, and knowledge base in one compliance-friendly package.
About
HappyFox is a cloud-based helpdesk founded in 2012 that bundles ticketing, asset management, task management, and a knowledge base into one platform aimed at SMBs through enterprises. Core features include canned actions for repetitive queries, smart rules and bulk actions for automation, ticket templates, work schedules, and real-time reporting, plus omnichannel coverage across email, chat, phone, social, and web. On the security side the vendor advertises GDPR, HIPAA, SOC 2 Type II, and CCPA compliance with 256-bit AES encryption, role-based permissions, and IP-based access restriction (provider-claimed). Pricing per independent listings: Basic ~$29, Team ~$69, Pro ~$119 per agent per month, with a 30-day free trial and no credit card required. It also ships integrations for Slack, Microsoft Teams, Jira, and WordPress. No independent published benchmarks of resolution-time improvement were found.
What it can do
- Omnichannel ticketing across email, chat, phone, social media, and web
- Canned actions, smart rules, bulk actions, and ticket templates
- Built-in asset management and task management alongside tickets
- Knowledge base and branded self-service portal
- Real-time reporting and team performance analytics
- Security: 2FA, audit logs, role-based access, IP restriction (provider-claimed GDPR/HIPAA/SOC 2 Type II/CCPA)
- Integrations: Slack, Microsoft Teams, Jira, WordPress, API
Setup
- Start the 30-day free trial and configure your support email channels.
- Set up ticket categories, smart rules, and canned actions for common queries.
- Build the knowledge base and self-service portal articles.
- Invite agents, define roles/permissions, and configure SLAs.
- Connect Slack, Teams, or your CRM via the integrations marketplace.
Prerequisites
A paid per-agent plan after the 30-day trial.
Use cases
Works with
Trust score — 6/10
Scored 6.5/10 (METRICS tier, metrics-v1). Evidence: operating since 2012 with consistent independent directory coverage; compliance claims (GDPR, HIPAA, SOC 2 Type II) published on the vendor site. Strengths: ticketing + asset + task management in one plan at approachable per-agent pricing; strong security posture on paper. Docked for: (1) compliance claims are provider-claimed, not independently reproduced here; (2) no published independent performance benchmarks; (3) closed-source SaaS with a smaller integration ecosystem than market leaders. License: proprietary SaaS, closed-source.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 7.0/10
- Maintenance · recency, releases, issue load
- 7.0/10
- Openness · license + docs
- 3.0/10
- Manual review · sanity read + red-flag check
- 6.5/10
- · Founded 2012 (US); consistent directory coverage through 2026
- · Plans ~$29 / $69 / $119 per agent/mo; 30-day trial
- · Provider-claimed GDPR, HIPAA, SOC 2 Type II, CCPA compliance
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.