Intercom Fin
The AI agent that resolves support conversations — $0.99 per resolution.
About
Fin (intercom.com) is Intercom's AI agent: resolves customer support conversations end-to-end, with per-resolution pricing ($0.99/resolution, provider list price) instead of per-seat.
The reference AI support agent — widely deployed, strong resolution-rate claims. Human handoff built in.
What it can do
- AI resolutions
- Per-resolution pricing
- Human handoff
- Multichannel
- Help-center grounding
Setup
- Sign up at intercom.com.
- Connect your help center content.
- Deploy Fin on chat/email.
- Set handoff rules to humans.
Prerequisites
Account; help-center content for grounding.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (metrics tier). The reference AI support agent with wide deployment and a pricing model the industry copied. Docked for proprietary licensing and closed metrics (provider-tier adoption estimate). Metrics tier.
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 9.0/10
- Maintenance · recency, releases, issue load
- 5.0/10
- Openness · license + docs
- 5.1/10
- Manual review · sanity read + red-flag check
- 8.0/10
- · provider-tier estimate — thinner evidence (no public adoption metric)
- · Reference product, wide deployment — provider-tier estimate
- · no release date — neutral maintenance score
- · Reference AI support agent; per-resolution pricing widely copied. Closed SaaS.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.