Kaizo
AI-native QA that scores every support conversation and coaches agents.
About
Kaizo automatically scores 100% of support conversations against custom scorecards — human- or AI-agent-handled — and turns the findings into per-agent AI coaching cards, one-to-ones and goals. It runs natively on Zendesk and Salesforce, goes live in days, and deliberately sells no AI agents of its own so it can grade automated conversations without a conflict of interest.
It's rated 5.0 on G2 and is SOC 2 and ISO 27001 certified, with per-seat pricing on a quoted demo. Native integrations are limited to Zendesk and Salesforce, and it's aimed squarely at larger teams.
What it can do
- AutoQA on 100% of conversations
- Custom AI prompts and scorecards
- AI-generated coaching cards
- Gamification, missions and goals
- Performance dashboards
- Root-cause reporting
- BI exports
Setup
- Book a demo and get a quote.
- Connect Zendesk or Salesforce.
- Define scorecards and custom AI scoring prompts.
- Enable Autopilot scoring on all conversations.
- Review per-agent coaching cards and track quality trends.
Prerequisites
Zendesk or Salesforce as the helpdesk; enough volume to justify automated QA.
Use cases
Works with
Trust score — 7/10
Scored 7/10 (verified tier, metrics-v1). Evidence: G2 5.0 and customer ROI claims (UiPath 200%) are vendor-reported; Feature comparisons drawn from vendor's own blog — claims reflect reviewer opinion per their methodology note; SOC 2 / ISO 27001 stated by vendor. License: Proprietary SaaS..
How the trust score is built
Full methodology →- Adoption · stars/downloads, log-scaled vs peers
- 7.0/10
- Maintenance · recency, releases, issue load
- 8.0/10
- Openness · license + docs
- 5.0/10
- Manual review · sanity read + red-flag check
- 7.0/10
- · G2 5.0 and customer ROI claims (UiPath 200%) are vendor-reported
- · Feature comparisons drawn from vendor's own blog — claims reflect reviewer opinion per their methodology note
- · SOC 2 / ISO 27001 stated by vendor