Kapa
AI answer engine for technical docs: a grounded widget used by 200+ companies including OpenAI and Docker.
About
Kapa is an AI documentation answer engine that puts a grounded agent on top of existing technical docs. Deployed as a website widget via a single script tag, a Slack or Discord bot, a support-form deflector, a hosted MCP server, or an API, it answers natural-language questions from a company's own knowledge sources with clickable source citations, and is designed to say it doesn't know rather than hallucinate when the answer isn't in the sources.
The company reports 200+ production customers including OpenAI, Docker, Grafana, and Monday.com, with vendor-reported outcomes like 99.1% CSAT at Planet Labs and 98% technical-ticket deflection at Monday.com (treat vendor metrics as claims). It is SOC 2 Type II and GDPR compliant, backed by a $3.2M seed round led by Initialized Capital. Compared to support-suite AI agents, Kapa is a documentation answer engine first: it lacks helpdesk-native ticketing depth, though its support-form deflector and Zendesk app cover the overlap.
What it can do
- Grounded docs widget with source citations and anti-hallucination design
- Slack/Discord bots and support-form ticket deflection
- Hosted MCP server exposing docs to IDEs and agent frameworks
- Coverage-gap analytics showing what users ask that docs don't answer
- SOC 2 Type II, GDPR, SSO/RBAC, and PII redaction
Setup
Sign up at kapa.ai, connect docs and knowledge sources, then embed the widget with one script tag or deploy via Slack, Discord, API, or MCP server.
Prerequisites
Technical documentation or knowledge sources to index.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: Verified via vendor site/docs/GitHub and reputable coverage, wave 75; Trending score 80/100 from researcher assessment.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.