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Level AI

Contact center automation: auto-QA, agent assist and AI virtual agents.

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About

Level AI is a contact center platform that auto-scores 100% of voice and chat interactions, gives agents real-time assist with knowledge surfacing and compliance flags, and runs AI virtual agents for routine requests like payments and billing questions. It adds voice-of-customer analytics and inferred CSAT across every interaction.

Founded in 2019 in Mountain View, it raised a $39.4M Series C in July 2024. Pricing isn't public — custom quotes, with third-party estimates around $185/agent/month. G2 reviewers note InstaScore accuracy needs calibration against human QA before you trust it.

What it can do

  • Automated QA on 100% of interactions
  • Real-time agent assist
  • AI virtual agents
  • Voice-of-customer analytics
  • Inferred CSAT
  • Sentiment analysis
  • Coaching workflows

Setup

  1. Contact sales for scoping and a quote.
  2. Connect voice and chat channels.
  3. Define QA criteria and scoring rules.
  4. Calibrate AI scores against manual review.
  5. Roll out real-time assist and virtual agents.

Prerequisites

A contact center with 100+ agents; voice and chat infrastructure to connect.

Use cases

agentsdataaudio

Works with

Any agent (.md)

Trust score — 7/10

/10 trustVerified

Scored 7/10 (verified tier, metrics-v1). Evidence: Founded 2019, $39.4M Series C (July 2024) per Wikipedia with cited sources; Pricing estimate (~$185/agent/mo) from third-party skill doc — unverified estimate; G2 reviewers report InstaScore needs calibration. License: Proprietary SaaS..

How the trust score is built

Full methodology →
Adoption · stars/downloads, log-scaled vs peers
8.0/10
Maintenance · recency, releases, issue load
8.0/10
Openness · license + docs
4.0/10
Manual review · sanity read + red-flag check
6.0/10
  • · Founded 2019, $39.4M Series C (July 2024) per Wikipedia with cited sources
  • · Pricing estimate (~$185/agent/mo) from third-party skill doc — unverified estimate
  • · G2 reviewers report InstaScore needs calibration

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.