PagerDuty
Incident management platform with AI agents for the full response lifecycle.
About
PagerDuty is the incumbent incident management platform, and in October 2025 it launched a suite of four AI agents for digital operations: the SRE Agent, which learns from past incidents to recommend diagnostics and remediations and generates self-updating runbooks; the Scribe Agent for transcribing calls and chats into status updates; the Shift Agent for on-call scheduling; and the Insights Agent for proactive recommendations from PagerDuty analytics.
The company also shipped a remote MCP server so third-party AI agents can connect bidirectionally to PagerDuty, with over 250 customers adopting it within two months. PagerDuty Advance bundles the AI assistant with Amazon Q Business integration, and the 2025 packaging update embedded AI capabilities across all paid incident management tiers.
What it can do
- SRE, Scribe, Shift, and Insights AI agents across the incident lifecycle\nPagerDuty Advance AI assistant with Amazon Q integration\nRemote MCP server for third-party agent interoperability\nEvent intelligence and automated runbook generation
Setup
Sign up at pagerduty.com; 14-day free trial
Prerequisites
Monitoring integrations; on-call team structure
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: Verified via vendor site/docs/GitHub and reputable coverage, wave 102; Trending score 82/100 from researcher assessment.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.