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ToolScorebuddy/10 trustMetrics-checked

Scorebuddy

Quality management scorecards and coaching for contact centers.

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About

Scorebuddy is a QA platform for call and contact centers: customizable scorecards, agent dashboards, goal management and 30+ pre-built reports, plus built-in CSAT/NPS surveys that pair internal quality scores with customer sentiment. It integrates with Salesforce, Zendesk, Talkdesk and others.

Plans start around $24 per user per month (Foundation) up to $41 (Elite), with a free trial and no free tier. It's a manual-evaluation tool at its core — automated AI scoring is lighter here than with AI-native rivals like Kaizo or Level AI.

What it can do

  • Customizable QA scorecards
  • Agent dashboards and feedback
  • Goal management
  • CSAT and NPS surveys
  • 30+ pre-built reports
  • Coaching and training tools
  • CRM and telephony integrations
  • API access

Setup

  1. Start a free trial.
  2. Connect your CRM or telephony system.
  3. Build scorecards and scoring rules.
  4. Invite the QA team and agents to dashboards.
  5. Run evaluations and review reports.

Prerequisites

A contact center with a QA process to formalize.

Use cases

dataautomationothers

Works with

Any agent (.md)

Trust score — 6/10

/10 trustMetrics-checked

Scored 6/10 (metrics tier, metrics-v1). Evidence: Pricing ($24-$41/user/mo) from Software Advice directory — varies by region listing; Feature list from directory sources; thin independent review coverage; Manual-evaluation core — AI scoring lighter than AI-native rivals. License: Proprietary SaaS..

How the trust score is built

Full methodology →
Adoption · stars/downloads, log-scaled vs peers
7.0/10
Maintenance · recency, releases, issue load
7.0/10
Openness · license + docs
5.0/10
Manual review · sanity read + red-flag check
6.0/10
  • · Pricing ($24-$41/user/mo) from Software Advice directory — varies by region listing
  • · Feature list from directory sources; thin independent review coverage
  • · Manual-evaluation core — AI scoring lighter than AI-native rivals

Sources

Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.