Soul Machines
Emotionally intelligent digital humans — real-time AI avatars for enterprise.
Acquired — still operating
acquired by AppDirect Sep 2026
About
Soul Machines builds hyper-realistic, emotionally responsive “Digital People” on its Human OS platform, which simulates human biology and neurology to produce authentic gestures, expressions, and emotional responses in real time. Its September 2025 “Digital Workforce” launch packaged lifelike AI workers for healthcare, HR, and sales roles — appointment schedulers, onboarding coaches, lead engagement — and Soul Machines Studio lets enterprises build, train, and deploy their own digital workers with CRM and ServiceNow integrations. The company is backed by $150M+ from SoftBank Vision Fund 2 and Temasek.
The honest picture: this is enterprise-grade pricing with no real self-serve tier — small teams should look at HeyGen or Synthesia instead. In September 2026 the company was acquired by AppDirect, so the product roadmap may shift toward AppDirect's commerce and Devs.ai platforms. And the tech has a real adoption ceiling: roughly 30% of people report unease with hyper-realistic avatars, so the uncanny valley is a business risk, not just an aesthetic one.
What it can do
- Patented Experiential AI for emotional realism
- Digital Workforce for healthcare, HR, and sales
- Soul Machines Studio for custom digital workers
- Multimodal voice, face, and emotion recognition
- Enterprise integrations (CRM, ServiceNow)
- Real-time sub-50ms interaction latency
Setup
Contact Soul Machines for an enterprise demo or Studio access — onboarding is sales-led, not self-serve.
Prerequisites
Enterprise budget and a use case (support, training, sales); integration work for CRM/ServiceNow connections.
Use cases
Works with
Trust score — 8/10
Scored 8/10 (verified tier, metrics-v1). Evidence: Verified via vendor site/docs/GitHub and reputable coverage, wave 73; Trending score 76/100 from researcher assessment.
Sources
Every fact above was checked against these sources. Where a claim comes from the provider and couldn't be independently verified, the text says so.